Digital Ticketing Guide

Need help managing your tickets? See below for step-by-step instructions to print, send, or donate your tickets, as well as how to view your mobile barcode through your MY HOYAS Account!

To access your MY HOYAS Account, please visit WeAreGeorgetown.com/myhoyas or download the Georgetown Hoyas Gameday Live App! (Visit here to download the app for iOS and here to download the app for Android.)

On your desktop or laptop:

Printing Your Tickets
Sending to a Friend
Donating Your Tickets

Accepting Transferred Tickets
Reclaiming Sent Tickets

On your smartphone:

Viewing Your Mobile Barcode
Sending to a Friend
Donating Your Tickets

Accepting Transferred Tickets
Reclaiming Sent Tickets

On Your Desktop or Laptop


Printing Your Tickets

Visit WeAreGeorgetown.com/MYHOYAS and log in to your MY HOYAS Account.

Click on the event for which you’d like to manage your tickets.

New Home Page

 

Click on “Ticket Details” to see important information about entry to the venue.

ticket details square

ticket details

 

To start the printing process, click “Print” in the upper right-hand corner.

print square

 

Select which tickets you’d like to print, and click “Continue”. Please note that you will not be able to click “Continue” until you have selected at least one (1) ticket to print.

after clicking print

 

Click “Print”. If you already printed your tickets and misplaced them, you may want to check the box next to “Lost or stolen tickets?” to ensure that yours are the only tickets that will work on gameday!

last print screen

 

After clicking print, your tickets will download as a PDF. On a lot of computers, you can open these at the bottom of the internet browser. If you don’t see them appear at the bottom of your screen, check that you’ve enabled popups on your browser as well as the “Downloads” folder on your computer.

tickets downloaded arrow

 

If you choose to print your tickets, you will need to print them out to paper before bringing them to the arena. PDF versions of your tickets will not scan off of your phone. For more information on how to access a mobile barcode that can be scanned off your phone, please visit the “Viewing Your Mobile Barcode” section of this page.


Sending to a Friend

Visit WeAreGeorgetown.com/MYHOYAS and log in to your MY HOYAS Account.

Click on the event for which you’d like to manage your tickets.

New Home Page

 

To start the process of sending your tickets to a friend, click “Send” in the upper right-hand corner.

send square

 

Select which tickets you’d like to send to a friend and click “Send”. Please note that you will not be able to click “Send” until you have selected at least one (1) ticket to send.

transfer tickets select tickets interstitial

 

Enter the name and email address of the individual to whom you’d like to send your tickets, and enter an optional message. Click “Send”.

information for transfer

 

After transferring your tickets, make note of the information on your confirmation screen. You will no longer have the ability to manage your tickets after transferring. To reclaim your tickets or cancel a transfer, please see the “Reclaiming Sent Tickets” section of this page.

final transfer interstitial

after tickets have been transferred

Donating Your Tickets

Ticket donations to Most Valuable Kids must be made at least 48 hours before the event (as Most Valuable Kids requires 48 hours to put the tickets to use). If you would like to donate tickets within 48 hours of an event, you can donate your tickets back to Georgetown University Athletics by sending them to hoyatickets@georgetown.edu.

Visit WeAreGeorgetown.com/MYHOYAS and log in to your MY HOYAS Account.

Click on the event for which you’d like to manage your tickets.

New Home Page

 

To begin the process of donating your tickets to our charity partner, Most Valuable Kids, click on the three dots in the upper right-hand corner and then on “Donate”.

donate option squares

 

Select which tickets you’d like to donate. Please note that you will not be able to click “Donate” until you have selected at least one (1) ticket to donate.

donate select tickets interstitial

 

Select Most Valuable Kids as the recipient of your donation, and click “Continue”.

select your charity

 

Double check the seats you’ve selected to donate, and click “Confirm” to complete the donation process.

confirm donation screen

 

Please note that donated tickets can not be added back into your account. You can confirm your donation at any time by revisiting the “Manage My Tickets” section of your MY HOYAS Account.

donation confirmed

Accepting Transferred Tickets

So your friend sent you tickets, but you don’t know what to do now. No need to worry! Follow the steps below to accept the transfer.

Locate the email notifying you of your transfer offer. It should look like the example below. Begin the process of accepting your transferred tickets, click the blue “Accept Tickets” button.

transfer email box

Either log in to your existing MY HOYAS Account, or create a new one! If you’ve forgotten your password or need to make one for the first time, please note that Ticketmaster’s system prefers passwords with only lowercase letters, no special characters, and at least one (1) number.

Although it is an extra step in the process, making an account helps us help you! If you have questions or need assistance, having the transferred tickets in your name makes them easier for us to locate and manage on your behalf.

 Once you’ve logged in, click “Claim” to finish accepting the tickets onto your account.

claim tickets screen once logged in

That’s it! You can now see your transferred tickets on your account, along with any other tickets you may already have, and can manage all of your tickets the same way. For more information about accessing your tickets, view your ticket entry options at the top of this page.

after accepting transfer

Reclaiming Sent Tickets

Sent tickets to a friend, only to find out they can’t attend or don’t use that email address anymore? See below for more information on how you can reclaim sent tickets. Please note that you will not be able to reclaim tickets that have already been accepted by the recipient.

After logging in to your MY HOYAS Account at WeAreGeorgetown.com/MYHOYAS and selecting the event for which you’d like to reclaim your tickets, click on “Edit/Manage” at the bottom of one of your tickets.

after tickets have been transferred boxes on edit manage

A window will appear which will list the option to “reclaim” your tickets. Click “Reclaim” to continue through the process to put your tickets back on your account.

Please note that you will not be able to reclaim just some of your transferred tickets. To reclaim some but not all, we recommend reclaiming all transferred tickets and then re-transferring the correct number.

to reclaim tickets

 

After reclaiming your tickets, you should see the below confirmation screen. Clicking on “Go to Tickets” will bring you back to the “Manage My Tickets” section of your MY HOYAS Account, where you will once again be able to manage your transferred tickets.

reclaim confirmation

 

On Your Smartphone


Viewing Your Mobile Barcode

From your smartphone’s internet browser, go to WeAreGeorgetown.com/MYHOYAS and log in to your MY HOYAS Account by clicking on “Sign In” in the upper right-hand corner of your screen.

sign in box

 

Once you’ve logged in, your account will open to the “Manage My Tickets” section of your MY HOYAS Account (notice the menu towards the top of your screen).

To begin managing your tickets, click on “View All”.

Screenshot_20180719-090736_Chrome

Screenshot_20180719-090801_Chrome

 

To switch between your tickets for the event you’d like to manage, swipe right or left on your screen.

To view important information about the venue and entry to the arena, click on “Ticket Details” at the bottom of your screen.

ticket details square

Screenshot_20180719-091230_Chrome

 

 

Finally, to view your mobile barcode, which can be scanned right off your phone for admission to the arena, click on “View Barcode”.

view barcode square

Screenshot_20180719-090846_Chrome

That’s it! The barcode that appears will work as your ticket! As Wi-Fi connections and cellular service are sometimes unreliable at the arena, we strongly encourage our fans to add their tickets to their Apple or Android Wallets or take a screenshot of the barcode screen so that the ticket can be accessed later.

There’s no need to print this screen to use your mobile ticket, but if you’d like to have a paper ticket in hand when you arrive at the arena, please see the “Printing Your Tickets” section of this page. Please note that ticket printing is only available from the desktop version of your MY HOYAS Account, and you will not be able to print your ticket from your smartphone.

Sending to a Friend

Begin the process of sending a ticket to a friend by going to WeAreGeorgetown.com/MYHOYAS and logging in to your MY HOYAS Account by clicking on “Sign In” in the upper right-hand corner of your screen.

sign in box

Once you’ve logged in, your account will open to the “Manage My Tickets” section of your MY HOYAS Account (notice the menu towards the top of your screen).

To begin managing your tickets, click on “View All”.

Screenshot_20180719-090801_ChromeScreenshot_20180719-090736_Chrome

Click on the event for which you’d like to manage your tickets, and click the light blue “Send” button at the bottom of your screen.

Screenshot_20180719-090819_Chrome(1)

 

Select which tickets you’d like to send by checking the corresponding box, and click “Send”. Please note that you will not be able to click “Send” until you have selected at least one (1) ticket.

Screenshot_20180719-090931_Chrome

Enter the name and email address of the individual to whom you’d like to transfer your tickets. Enter an optional message and click “Send”.

Screenshot_20180719-091017_Chrome

After transferring your tickets, make note of the information on your confirmation screen. You will no longer have the ability to manage your tickets after transferring. To reclaim your tickets or cancel a transfer, please see the “Reclaiming Sent Tickets” section of this page.

Screenshot_20180719-091029_Chrome

Donating Your Tickets

Ticket donations to Most Valuable Kids must be made at least 48 hours before the event (as Most Valuable Kids requires 48 hours to put the tickets to use). If you would like to donate tickets within 48 hours of an event, you can donate your tickets back to Georgetown University Athletics by sending them to hoyatickets@georgetown.edu.

Begin the process of donating your tickets by going to WeAreGeorgetown.com/MYHOYAS and logging in to your MY HOYAS Account by clicking on “Sign In” in the upper right-hand corner of your screen.

sign in box

Once you’ve logged in, your account will open to the “Manage My Tickets” section of your MY HOYAS Account (notice the menu towards the top of your screen).

To begin managing your tickets, click on “View All”.

Screenshot_20180719-090736_Chrome

 

Click on the event for which you’d like to manage your tickets, click the three dots in the lower right-hand corner of your screen and then click the light blue “Donate” button.

 

donate pop up square

 

Select which tickets you’d like to donate. Please note that you will not be able to click “Donate” until you have selected at least one (1) ticket to donate.

Screenshot_20180719-091253_Chrome

 

Select Most Valuable Kids as the recipient of your donation, and click “Continue”.

Screenshot_20180719-091304_Chrome

Double check the tickets you’ve selected to donate, and click “Confirm” to complete the donation process.

Screenshot_20180719-145031_Chrome

Please note that donated tickets can not be added back into your account. You can confirm your donation at any time by revisiting the “Manage My Tickets” section of your MY HOYAS Account.

Screenshot_20180719-145409_Chrome

Accepting Transferred Tickets

So your friend sent you tickets, but you don’t know what to do now. No need to worry! Follow the steps below to accept the transfer.

Locate the email notifying you of your transfer offer. It should look like the example below. To begin the process of accepting your transferred tickets, click the blue “Accept Tickets” button.

 

To begin the process of accepting your transferred tickets, click the blue “Accept Tickets” button.

transfer email box

Either log in to your existing MY HOYAS Account, or create a new one! If you’ve forgotten your password or need to make one for the first time, please note that Ticketmaster’s system prefers passwords with only lowercase letters, no special characters, and at least one (1) number.

Although it is an extra step in the process, making an account helps us help you! If you have questions or need assistance, having the transferred tickets in your name makes them easier for us to locate and manage on your behalf.

 Once you’ve logged in, click “Claim” to finish accepting the tickets onto your account.

accept transfer

 

That’s it! You can now see your transferred tickets on your account, along with any other tickets you may already have, and can manage all of your tickets the same way. For more information about accessing your tickets, view your ticket entry options at the top of this page.

 

Screenshot_20180719-152021_Chrome

Reclaiming Sent Tickets

Sent tickets to a friend, only to find out they can’t attend or don’t use that email address anymore? See below for more information on how you can reclaim sent tickets. Please note that you will not be able to reclaim tickets that have already been accepted by the recipient.

After logging in to your MY HOYAS Account at WeAreGeorgetown.com/MYHOYAS and selecting the event for which you’d like to reclaim your tickets, click on “Edit/Manage” at the bottom of one of your tickets.

edit manage box mobile

 

A window will appear which will list the option to “reclaim” your tickets. Click “Reclaim” to continue through the process to put your tickets back on your account.

Please note that you will not be able to reclaim just some of your transferred tickets. To reclaim some but not all, we recommend reclaiming all transferred tickets and then re-transferring the correct number of tickets.

Screenshot_20180719-091152_Chrome

 

After reclaiming your tickets, you should see the below confirmation screen. Clicking on “Go to Tickets” will bring you back to the “Manage My Tickets” section of your MY HOYAS Account, where you will once again be able to manage your transferred tickets.

 

Screenshot_20180719-091205_Chrome

 

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