The Georgetown Athletic Ticket Office is open Monday – Friday from 10 AM to 5:30 PM. If you need assistance, please call the ticket office at 202.687.HOYA (4692) or email firstname.lastname@example.org.
All tickets are subject to availability and all sales are final. Except in the case of event cancellation or postponement, tickets are non-refundable and cannot be exchanged.
In the case of event cancellation or postponement, purchaser may contact the Georgetown Athletic Ticket Office to inquire about possible refunds or exchanges. Authorized refunds/exchanges may only be available for a limited time and ticket stubs/sales receipts may be required in order to receive the refund/exchange. Tickets to events that are played as scheduled, even in the case of inclement weather, are not eligible for refund or exchange.
Unless indicated otherwise, ticket prices include all applicable taxes.
The Georgetown Athletic Ticket Office is happy to partner with Qcue, the leading dynamic pricing software provider, to dynamically price men’s basketball single game tickets.
Dynamically-priced tickets will provide fans with more choices as well as offer prices that better reflect market value.
Qcue will analyze Georgetown’s market to establish single ticket prices. Georgetown University Athletics will adjust prices on a game-by-game basis based on a variety of market conditions, including but not limited to available inventory, team performance, opponent, national ranking and weather.
Rewarding Season Ticket Holders
Among the goals of dynamic pricing is rewarding fans for buying earlier in the season and protecting the value of a season ticket. Dynamic pricing only affects the sale of single game tickets and does not impact the sale of season tickets.
Dynamic Pricing Frequently Asked Questions
Q. Which games are subject to dynamic pricing?
A. Single home game tickets for men’s basketball games will be dynamically priced.
Q. Will season ticket holders be affected by dynamic pricing?
A. No. Dynamic pricing only applies to single home game tickets. Season ticket holders will continue to receive a significant discount on the face value of tickets and will continue to purchase their seats at a fixed price.
Q. How will Georgetown University Athletics decide when to raise or lower prices?
A. Through our partnership with Qcue, Georgetown University Athletics has access to very sophisticated software which will analyze multiple data points on a daily basis. Timing for price adjustments is not pre-determined and will instead depend on market conditions.
Q. What happens if prices are lowered after I buy my tickets?
A. Tickets are always priced based on market demand. While prices typically increase leading up to a game, there may be times where prices will decrease. As with all of our tickets, all sales are final.
Q. Does this change how I purchase my tickets?
A. Not at all. Fans will continue to purchase their single game tickets the same way they have in the past – online through their MY HOYAS Accounts, by calling 202.687.HOYA (4692), or in person at the Capital One Arena Box Office.
On-Campus Facilities Spectator Information
Children under three years of age are not required to have a ticket for admission (provided they sit on an adult’s lap). Discounted tickets are available for children ages 3-17 for select on-campus events.
Unless otherwise stated, gates open one hour prior to the start of all Georgetown University Athletics events.
Exit and Re-entry
Re-entry is allowed for Georgetown Athletics events. Guests must show their ticket stub to re-enter.
Any bag that is allowed into Georgetown University Athletics venues is subject to a bag check conducted by the entity hired by Georgetown University Athletics.
Spectator parking is available in the Southwest Parking Garage (accessible via Georgetown University’s Canal Road entrance). Parking at the tailgate sites is prohibited; vehicles found in violation will be subject to tickets, fines and/or towing.
For more information about on campus parking and transportation, please refer to the Office of Transportation Management’s Visitor Parking Guide.
Georgetown University Athletics is happy to assist those with accessibility needs. For more information and assistance, please contact the Georgetown Athletic Ticket Office at 202.687.HOYA (4692) or email@example.com.
Certified service animals or service animals in training for guests with disabilities are allowed at all Georgetown University Athletics facilities. All other animals are prohibited.
Only authorized personnel with proper credentials will be permitted on the field during Georgetown University Athletics events.
Banners and Signs
Signs and banners are allowed, however they may not be hung from fencing or obstruct anyone’s view. They also cannot be commercial or offensive in nature. All signs must be hand-held. Signs or flags on sticks/poles are not allowed.
Responsible tailgating is permitted for Georgetown University Athletics events in specified areas (which vary based on sport and location), which are assigned and approved on a case-by-case basis.
Tailgating is at the sole discretion of Georgetown University Athletics
and/or Georgetown Event Management Services (GEMS). University policy and federal law precludes the serving of alcoholic beverages to anyone under 21 years of age. Visiting spectators are advised to complete the Visiting Team Tailgate Questionnaire to use University space for tailgate purposes.
Outside Food and Beverages
Sealed plastic bottles containing water are allowed in the stadium. Alcoholic beverages, glass bottles, cans, thermoses, ice chests and coolers are prohibited. In addition, Georgetown University reserves the right to restrict any outside food or beverages.
Alcoholic beverages are not permitted inside Georgetown University Athletics venues.
Cameras are allowed, however flash photography is not permitted. Camcorders and other video devices as well as tripods are also not permitted.
The use of cell phones is permitted provided they do not interfere with other guests’ enjoyment of the game.
Lost and Found
The lost and found is located in McDonough Arena. For questions related to lost items, please call the Georgetown Athletic Ticket Office at (202) 687-4692.
Police and Security
Georgetown University Police Department officers may be stationed at Georgetown University Athletics events. In the event of an emergency, call (202) 687-4343 to reach Georgetown University Police, or call 911.
Drug Use / Smoking / Tobacco Use
Drug use, smoking (including electronic cigarettes) and tobacco use in any form are prohibited in all Georgetown University Athletics facilities. Violations will not be tolerated and are grounds for removal from the site of competition.
The NCAA promotes good sportsmanship by student-athletes, coaches and spectators. Georgetown University Athletics requests your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or sexist comments, or other intimidating actions directed at officials, student-athletes, coaches, staff, team representatives or other spectators will not be tolerated and are grounds for removal from the site of competition.
Your tickets to Georgetown University Athletics events are revocable contracts. If the holder’s conduct endangers or disrupts the players, coaches, officials, staff or other patrons, management reserves the right to remove the ticket holder from the premises or disallow entry.
Capital One Arena Spectator Information
Georgetown University Athletics and Monumental Sports and Entertainment are happy to assist those with accessibility needs. For assistance, please contact Capital One Arena Guest Services at (202) 661-5065 or in person on gamedays (located inside the arena on the 100-level concourse and 400-level concourse).
For a complete, up-to-date list of items not allowed into the arena on gamedays, please visit Capital One Arena’s website.
For more information on Capital One Arena’s security policies, including the arena’s bag policy and Code of Conduct, please visit here.
The NCAA promotes good sportsmanship by student-athletes, coaches and spectators. Georgetown University Athletics requests your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or sexist comments, or other intimidating actions directed at officials, student-athletes, coaches, staff, team representatives or other spectators will not be tolerated and are grounds for removal from Capital One Arena. Your tickets to Georgetown University Athletics events are revocable contracts. If the holder’s conduct endangers or disrupts the players, coaches, officials, staff or other patrons, management reserves the right to remove the ticket holder from the premises or disallow entry.
If you have any questions, please contact the Georgetown Athletic Ticket Office by email at firstname.lastname@example.org or call 202.687.HOYA (4692).