Flex Plan Ticket Vouchers

Please read for step-by-step redemption instructions.  If you need assistance, please email us at hoyatickets@georgetown.edu.

  1. Log into your MyHoyas Account.
  2. Click “Manage Tickets”.
  3. Click “Select Event” for “Hoyas Flex Plan Vouchers”.
  4. Click “Exchange” in the top right.
  5. Click the checkboxes for the number of vouchers you want to redeem for the first game (You will need to redeem vouchers for each game separately.) Click “Continue”.
  6. Click “Select Event” for the game you want to redeem vouchers for.
  7. Use the interactive seating chart to select your seats by clicking on a section number and then clicking on any available seats (represented by blue dots).
  8. Scroll over the icon of a shopping cart in the top right and then click “Continue”.  (You can ignore the price shown, you do not have to pay any additional money.)
  9. Review your exchange details and click “Submit”.
  10. Choose the delivery method “Manage Online”, accept the Terms and Conditions and click “Submit Order”.

Your tickets will then be available to view and download to your mobile device if you navigate back to “Manage Tickets”.

 

For reference, here was the original Next 5 FAQ:

Q: How many ticket vouchers are included?

A: A Next 5 membership includes a total of 50 ticket vouchers. The ticket vouchers will be allocated as 10 vouchers for each of the next five seasons (starting with the 2021-22 season and going through the 2025-26 season).

Q: What is the cost of a Next 5 membership?

A: Next 5 memberships are just $33/month for the next 12 months.  You’ll be asked to pay the first installment at time of purchase and then be charged $33 for each of the next 11 months at the end of the month.  You can also elect to pay the $396 total up front.  The total cost for all 5 years of vouchers is just $396.

Q: Can more than 10 vouchers be used during a single season?

A: Absolutely! At any time, you can pull forward as many vouchers as you would like from future seasons. We would then subtract that number of vouchers from the next season. For example, if you wanted to use 12 vouchers during the 2021-22 season, you would then start with 8 vouchers for the 2022-23 season.

Q: How much can a Next 5 membership save over buying single tickets?

A:  A savings of over $1,400!!  That’s a 78% discount!!!  We’ve calculated this discount using the average cost of a ticket for a Hoyas game at Capital One Arena against a BIG EAST Conference opponent during the 2019-20 season ($36/ticket).  Even if you don’t personally use all 50 vouchers over the next 5 seasons, chances are if you use at least a few vouchers each season you will be saving money!  Additionally, for our financially-savvy fans, a Next 5 membership is a great hedge against future inflation!

Q: What if I can’t use all 10 vouchers during a season?

A: If you don’t use all your vouchers for a given season, we will take the balance and donate them to a charitable organization such as Most Valuable Kids or VetTix for the following season. That way, we can pack Capital One Arena with even more people to cheer on our Hoyas!

Q: In what seating area of Capital One Arena can I redeem the ticket vouchers?

A: Next 5 ticket vouchers will be able to be redeemed for lower or club level seating of Capital One Arena.  For season ticket holders who purchase a Next 5 membership, we will do our best to accommodate requests to place your additional tickets as close to your season tickets as possible (alternatively, we can move your season tickets to a location where we have additional seats available; that way, all of your seats can be contiguous or at least close together).

Q: For what games can vouchers be used?

A: Vouchers can be used for any Hoyas’ regular season games played at Capital One Arena.  Vouchers can be used in various quantities for each game.  For example, you could use 2 vouchers to attend the UConn game with a friend and then use 4 vouchers to bring your family to the Villanova game.  

Q: Are there any restrictions?

A: The only restriction that the Georgetown Ticket Office may apply to Next 5 ticket vouchers is a maximum ticket redemption of up to 4 tickets for up to 2 games per season. This is simply to protect against professional resellers taking advantage of this program. Our goal is to provide value to Hoya fans that are attending the games.  Anyone is able to purchase a Next 5 membership, including Hoyas Basketball season ticket holders.

Q: If there are games in the 2020-21 season with fans, can vouchers be used?

A: Yes! If the Hoyas are able to host and sell tickets to fans for any games during the 2020-21 season at Capital One Arena, you will have an opportunity prior to single tickets being put on sale to the public to redeem your vouchers as you would like. That number of vouchers used during the 2020-21 season would then be subtracted from the starting balance of 10 vouchers for the following season.

Note: Due to the limited capacity, vouchers cannot be used for any 2020-21 games played in McDonough Arena (even if fans are permitted to attend McDonough Arena games).

Q: Why is the Next 5 program limited to 250 members?

A: Simply because it’s such an amazing deal.  We want to ensure we can deliver on providing either lower or club level seating to fans who purchase a Next 5 membership to support the Hoyas at this time.

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Questions or Assistance?

Please contact the Georgetown Athletic Ticket Office at 202.687.4692 or hoyatickets@georgetown.edu.

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