Digital Ticketing Guide

Need help managing your tickets? See below for step-by-step instructions to view your tickets on your mobile device and save them to your mobile wallet and send tickets to friends/family through your MY HOYAS Account!

To access your MY HOYAS Account, please visit WeAreGeorgetown.com/myhoyas or download the Georgetown Hoyas Gameday Live App! (Visit here to download the app for iOS and here to download the app for Android.)

PLEASE ensure to either opt-in or opt-out for the games against Dartmouth, American, Siena, Longwood, UMBC and Howard.  Visit your MyHoyas account and click the “STH Opt-In Forms” button.  If you have already opted-in, the Dartmouth and American games are on your account and we are working through the other 4 games.  

Please Note:  Posting tickets for resale will be available starting on 10/26 for the Syracuse and TCU games and in mid-November for conference games.  Ticket Exchanges will be available by mid-November.  Thanks for your patience as we work to set-up this additional functionality.

On your smartphone:

Viewing Your Mobile Barcode

Sending to a Friend

Accepting Transferred Tickets

Reclaiming Sent Tickets

On your desktop or laptop:

Sending to a Friend

Accepting Transferred Tickets

Reclaiming Sent Tickets

 

 

On Your Desktop or Laptop

Sending to a Friend

Visit WeAreGeorgetown.com/MYHOYAS and log in to your MY HOYAS Account.

Click on the event for which you’d like to manage your tickets.

New Home Page

To start the process of sending your tickets to a friend, click “Send” in the upper right-hand corner.

send square

Select which tickets you’d like to send to a friend and click “Send”. Please note that you will not be able to click “Send” until you have selected at least one (1) ticket to send.

transfer tickets select tickets interstitial

Enter the name and email address of the individual to whom you’d like to send your tickets, and enter an optional message. Click “Send”.

information for transfer

After transferring your tickets, make note of the information on your confirmation screen. You will no longer have the ability to manage your tickets after transferring. To reclaim your tickets or cancel a transfer, please see the “Reclaiming Sent Tickets” section of this page.

final transfer interstitial

after tickets have been transferred

Accepting Transferred Tickets

So your friend sent you tickets, but you don’t know what to do now. No need to worry! Follow the steps below to accept the transfer.

Locate the email notifying you of your transfer offer. It should look like the example below. Begin the process of accepting your transferred tickets, click the blue “Accept Tickets” button.

transfer email box

Either log in to your existing MY HOYAS Account, or create a new one! If you’ve forgotten your password or need to make one for the first time, please note that Ticketmaster’s system prefers passwords with only lowercase letters, no special characters, and at least one (1) number.

Although it is an extra step in the process, making an account helps us help you! If you have questions or need assistance, having the transferred tickets in your name makes them easier for us to locate and manage on your behalf.

 Once you’ve logged in, click “Claim” to finish accepting the tickets onto your account.

claim tickets screen once logged in

That’s it! You can now see your transferred tickets on your account, along with any other tickets you may already have, and can manage all of your tickets the same way. For more information about accessing your tickets, view your ticket entry options at the top of this page.

after accepting transfer

Reclaiming Sent Tickets

Sent tickets to a friend, only to find out they can’t attend or don’t use that email address anymore? See below for more information on how you can reclaim sent tickets. Please note that you will not be able to reclaim tickets that have already been accepted by the recipient.

After logging in to your MY HOYAS Account at WeAreGeorgetown.com/MYHOYAS and selecting the event for which you’d like to reclaim your tickets, click on “Edit/Manage” at the bottom of one of your tickets.

after tickets have been transferred boxes on edit manage

A window will appear which will list the option to “reclaim” your tickets. Click “Reclaim” to continue through the process to put your tickets back on your account.

Please note that you will not be able to reclaim just some of your transferred tickets. To reclaim some but not all, we recommend reclaiming all transferred tickets and then re-transferring the correct number.

to reclaim tickets

After reclaiming your tickets, you should see the below confirmation screen. Clicking on “Go to Tickets” will bring you back to the “Manage My Tickets” section of your MY HOYAS Account, where you will once again be able to manage your transferred tickets.

reclaim confirmation

GUAA Logo

On Your Smartphone


Viewing Your Mobile Barcode

From your smartphone’s internet browser, go to WeAreGeorgetown.com/MYHOYAS and log in to your MY HOYAS Account by clicking on “Sign In” in the upper right-hand corner of your screen.

sign in box

Once you’ve logged in, your account will open to the “Manage My Tickets” section of your MY HOYAS Account (notice the menu towards the top of your screen).

To begin managing your tickets, click on “View All”.

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To switch between your tickets for the event you’d like to manage, swipe right or left on your screen.

To view your mobile barcode, which can be scanned right off your phone for admission to the arena, click on “View Barcode”.

view barcode square

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That’s it! The barcode that appears will work as your ticket! As Wi-Fi connections and cellular service are sometimes unreliable at the arena, we strongly encourage our fans to add their tickets to their Apple or Android Wallets.

Sending to a Friend

Begin the process of sending a ticket to a friend by going to WeAreGeorgetown.com/MYHOYAS and logging in to your MY HOYAS Account by clicking on “Sign In” in the upper right-hand corner of your screen.

sign in box

Once you’ve logged in, your account will open to the “Manage My Tickets” section of your MY HOYAS Account (notice the menu towards the top of your screen).

To begin managing your tickets, click on “View All”.

Screenshot_20180719-090801_ChromeScreenshot_20180719-090736_Chrome

Click on the event for which you’d like to manage your tickets, and click the light blue “Send” button at the bottom of your screen.

Screenshot_20180719-090819_Chrome(1)

Select which tickets you’d like to send by checking the corresponding box, and click “Send”. Please note that you will not be able to click “Send” until you have selected at least one (1) ticket.

Screenshot_20180719-090931_Chrome

Enter the name and email address of the individual to whom you’d like to transfer your tickets. Enter an optional message and click “Send”.

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After transferring your tickets, make note of the information on your confirmation screen. You will no longer have the ability to manage your tickets after transferring. To reclaim your tickets or cancel a transfer, please see the “Reclaiming Sent Tickets” section of this page.

Screenshot_20180719-091029_Chrome

Accepting Transferred Tickets

So your friend sent you tickets, but you don’t know what to do now. No need to worry! Follow the steps below to accept the transfer.

Locate the email notifying you of your transfer offer. It should look like the example below. To begin the process of accepting your transferred tickets, click the blue “Accept Tickets” button.

To begin the process of accepting your transferred tickets, click the blue “Accept Tickets” button.

transfer email box

Either log in to your existing MY HOYAS Account, or create a new one! 

Although it is an extra step in the process, making an account helps us help you! If you have questions or need assistance, having the transferred tickets in your name makes them easier for us to locate and manage on your behalf.

 Once you’ve logged in, click “Claim” to finish accepting the tickets onto your account.

accept transfer

That’s it! You can now see your transferred tickets on your account, along with any other tickets you may already have, and can manage all of your tickets the same way. For more information about accessing your tickets, view your ticket entry options at the top of this page.

Screenshot_20180719-152021_Chrome

Reclaiming Sent Tickets

Sent tickets to a friend, only to find out they can’t attend or don’t use that email address anymore? See below for more information on how you can reclaim sent tickets. Please note that you will not be able to reclaim tickets that have already been accepted by the recipient.

After logging in to your MY HOYAS Account at WeAreGeorgetown.com/MYHOYAS and selecting the event for which you’d like to reclaim your tickets, click on “Edit/Manage” at the bottom of one of your tickets.

edit manage box mobile

A window will appear which will list the option to “reclaim” your tickets. Click “Reclaim” to continue through the process to put your tickets back on your account.

Please note that you will not be able to reclaim just some of your transferred tickets. To reclaim some but not all, we recommend reclaiming all transferred tickets and then re-transferring the correct number of tickets.

Screenshot_20180719-091152_Chrome

After reclaiming your tickets, you should see the below confirmation screen. Clicking on “Go to Tickets” will bring you back to the “Manage My Tickets” section of your MY HOYAS Account, where you will once again be able to manage your transferred tickets.

Screenshot_20180719-091205_Chrome

digital ticking guide PNC Ad

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